OMNITRACKER®
Product Description
OMNITRACKER® is a tool used in helpdesks and hotlines for professional quality assurance in software and hardware developments and in the area of customer care. Its main performance characteristics include the administration of requests, errors and customer queries, user administration and customer and inventory administration.
OMNITRACKER® from OMNINET delivers IT structure information as CIs and therefore forms the basis for effective service management. The many interfaces of the baramundi Management Suite can be used by OMNITRACKER® as sources of information, which it can access directly.
OMNITRACKER® IT service management center covers the ITIL-compliant processes.
Partners
The developer of OMNITRACKER® is our partner OMNINET GmbH.
OMNINET GmbH
Dr.-Otto-Leich-Str. 3
90542 Eckental, Germany
Contact
Our sales team will be happy to provide further information.
E-mail: vertrieb[at]baramundi.de
Tel: +49 (821) 5 67 08 - 300
About OMNINET GmbH
OMNINET develops and markets the OMNITRACKER e-tracking system and is also active in the telecommunications and automotive sectors in individual software projects. OMNINET also offers an extensive solution and services portfolio, for all sectors. Thanks to flexible licensing models, scalability and open interfaces, OMNITRACKER is perfectly suitable for use in businesses of all sizes and can therefore be used in a wide range of different service organizations and application areas.
Reference Project
In the area of client management and helpdesk across Europe, SANYO Component Europe has opted for an integrated solution from baramundi and OMNINET SANYO Component Europe, Head of IT, Mr. Michael Fey:
“baramundi and OMNINET were like two large pieces of a puzzle to us. baramundi Management Suite provided client management with the core areas of software deployment and hardware/software inventory. OMNITRACKER in turn uses the IT structure information provided in line with ITIL as Configuration Items (CI) and therefore as the basis for the service management in place.”
You can read the user testimonial in full here in German or English .
