Digital Employee Experience (DEX)
The IT problem-solving solution for lower-stress work and satisfied end users
The DEX Files
Case files from everyday IT life
Sometimes, the hardware and software that we use at work commits crimes against productivity: a network goes down, an app crashes or a PC goes on strike just when you need it most. For IT teams, that’s when the high-pressure search for cause and solution begins.
But what if IT admins could quickly identify the culprit or even proactively prevent it from striking again?
Welcome to the DEX Files! In these case files, we review IT crimes from everyday life and reveal how IT admins can use a dedicated Digital Employee Experience (DEX) solution like their skilled detective partner on the case. You’ll see how switching from a device-centric to a user-centric view of troubleshooting can transform user satisfaction, IT efficiency and employee productivity.
Let’s dive in and discover how Argus Experience can turn IT problems into success stories!
Access granted: View the DEX investigations now
DEX File 001: The Case of the hidden IT Critics
There can be unpleasant consequences when users’ technical annoyances accumulate over time and dominate perceptions of IT. Even worse, IT teams usually only find out about problems when they are hit by a wave of tickets.
In DEX File 001, you will learn how to uncover the causes of user dissatisfaction before IT becomes the bad guy.
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DEX File 002: The Case of the Frozen Conversation
Network performance issues are among the biggest disruptors of everyday business. Poor online meeting connections especially are a common productivity killer. There’s trouble ahead for IT when “You broke up, please repeat that,” becomes a routine expression of user frustration.
In DEX File 002, we reveal how Argus Experience uncovers the real causes of network issues despite ample available bandwidth.
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coming soon...
DEX File 003: The Case of the Hanging Judge
When users tell each other that “you might as well talk to the wall” when submitting a support ticket, it's time to be on high alert. Frustrated end users tend to freely share their anger about IT’s perceived shortcomings.
Find out soon in DEX File 003 how Argus Experience gets IT service management back in users’ good graces.
What about your Digital Employee Experience?
Do cases like these sound familiar and pique your interest? Then discover how our Digital Employee Experience (DEX) solution can give your IT teams the tools and insights needed to put troublesome IT issues away for good. With baramundi Argus Experience, you can ensure smoothly functioning IT and satisfied users. Your IT admins also will benefit from fewer tickets, higher productivity and– above all – lower-stress work!
Learn more now
