Dirk Müller

Job Title:	Director Customer Assistance
At baramundi since:	2019
Professional background:	Head of Service, Siemens AG; Head of Service Center, Siemens AG; Field Service Manager, NCR GmbH; Field Operation Manager, NCR GmbH; Global Operation Manager, NCR GmbH; Director Field Operation Customer Services International, NCR GmbH
Areas of expertise:	Customer Support, Customer Services, Managed Services, Business Process Improvement
Awards/Certifications	Certified Green Belt Six Sigma
Kontakt:	dirk.mueller@baramundi.com

As Director Customer Assistance at baramundi, I combine technology and people – which is exactly what makes customer support so compelling for me. My career path led me early into the support environment, starting as a field service technician and later taking on various leadership roles.

What continues to inspire me is the diversity of challenges: no customer request is ever the same, and every organization has its own unique requirements. Identifying and delivering the right approach is what I find particularly motivating.