baramundi Success Stories
nicko cruises Schiffsreisen GmbH
Switch to SaaS
nicko cruises Schiffsreisen GmbH
nicko cruises Schiffsreisen GmbH is one of Germany's leading cruise operators. The company has evolved from a leading river cruise operator with over 30 years of experience into one of the most renowned providers of destination-focused ocean cruises and world cruises.
From on prem to SaaS with baramundi
“The on-premise version was a challenge in the past. We could easily manage all devices within the network using baramundi, but we could only manage external clients if we ‘caught’ them online with an active VPN. For ships without a VPN connection to the local network, we had to rely on remote sessions and limit ourselves to only the bare essentials.”
Whereas we previously couldn’t reach all devices permanently and reliably with the on-premise version, we are now able to detect and manage 100% of servers and clients without having to open the firewalls. The baramundi SaaS solution also offers us a decisive benefit in terms of security. We don’t need any local gateways or other intermediate components that, in the worst-case scenario, would have to be accessible from the outside.
Chief Technology Officer Andreas Grasberger and his colleagues jointly manage the approximately 200 clients and servers—most of which are located onshore at the headquarters in Stuttgart, but there are also between one and seven clients aboard each ship.
Benefits of the SaaS Approach
“From an IT perspective, the biggest benefit of the Management Suite as a Service is that we can now inventory 100% of our clients and servers in baramundi and manage them through the platform. Lists of clients and tasks that were previously unmanageable are now a thing of the past. On top of that, we save the entire cost of maintaining our own SQL instance.
Thanks to the AnyDesk integration, it’s now also possible to securely access all clients worldwide to perform maintenance directly from within the application. This represents an enormous time savings for first-level support.”
The features available in the baramundi SaaS solution meet our requirements exactly:
- Inventory
- software deployment
- Update/Patch Management
- IT Compliance
- Defense Control
- Remote Desk
- Network devices installed in which configuration.
“We’re currently rolling out our new antivirus solution simultaneously and worldwide to all our clients with the click of a button. We actually no longer have a single client on which we had to perform the setup and configuration manually.
Thanks to the baramundi jobs, all clients were ‘loaded up’ as soon as the Internet connection was established. I’d also like to mention that our direct contact with baramundi is excellent. We rarely have support requests—and when we do, we always receive help very quickly and, above all, competently.”
Andreas Grasberger | Chief Technology Officer at nicko cruises
