baramundi Success Stories
Stadtwerke Böhmetal
Utilities & Energy | baramundi Proactive Hub | ROI
Stadtwerke Böhmetal
For over 25 years, Stadtwerke Böhmetal GmbH, a municipal utility company, has been ensuring a reliable and affordable supply of electricity, natural gas, and water to households, commercial businesses, and industrial facilities in the Walsrode/Bad Fallingbostel and Bomlitz areas in the southern part of the Heidekreis district. Together with the municipal services department (sewerage) and the swimming pool company—which operates a total of four swimming pools—Stadtwerke Böhmetal employs approximately 160 people, about 110 of whom are directly employed by the utility.
As a KRITIS company, Stadtwerke Böhmetal has a special responsibility and, accordingly, high standards for security and reliability. The IT team, led by Ian Baumann, faces a particular challenge in this regard. Together with his three employees, he is responsible for the proper operation of approximately 220 client computers at ten different locations, as well as two server locations.
Inadequate solutions hindered efficiency
“In the past, we had already been using a commercial solution to manage our mobile devices. However, it was unreliable. Jobs regularly generated error messages. We had a separate application for the Windows clients.
While the feature for connecting to PCs was good, installing software via jobs was very time-consuming and was therefore rarely used. Furthermore, we lacked a way to monitor our clients’ hardware,” Böger continued.
“With baramundi ProactiveHub Essential, we were finally able to identify which apps were crashing for users and see how our end devices actually perform in real life. My personal favorite, though, is the network check, which makes it very easy to pinpoint the causes of unstable connections.”
Lasse Böger | IT admin, Head of the baramundi Project
Significant time savings on routine tasks
What particularly impressed us from the start was the ability for users to request jobs themselves via the self service kiosk. But the automation capabilities of Automation Studio and for OS installation also looked like they would save us a significant amount of time. The vulnerability scanner was also a relief for the security of our KRITIS company,
because it allows us to fix vulnerabilities much more quickly. Last but not least, we were also very impressed with the DEX solution: “The transition was no problem for us: During a workshop, we implemented the Management Suite within two days.”
"The switch has really paid off for us—
"And it's not just because of the automation: baramundi's support is truly outstanding.
You always get help very quickly and don't have to wait weeks for a response.
In addition, the knowledge base and the forum are also very informative.
All in all, we are therefore very satisfied with baramundi and highly recommend it."
- Up to 30% time savings in IT processes, higher employee satisfaction
- Clear ROI: Increased efficiency, faster troubleshooting, scalable to meet KRITIS requirements
