baramundi Success Stories
University of Augsburg
Public Sector | Linux Management | Ivanti Replacement | Intune co-management
University of Augsburg
Founded in 1970 as a reform university, the University of Augsburg has continued to develop dynamically over the past few decades:
Initially focused on law, economics, social sciences, and the humanities, the University of Augsburg has steadily
expanded into promising fields in the natural sciences and engineering.
A total of 20,000 students and 3,500 employees work, study, and teach at the University of Augsburg.
Reduce the Effort Required for Updates Through Standardization and managed software
As a data center, we use the baramundi Management Suite—in addition to our role as IT administrators for the departments we support—to provide updates and configurations for the entire university. Currently, there are approximately 4,250 Windows devices and 500 other device types in our baramundi instance.
To keep the software maintenance workload manageable, we use a wide range of products from baramundi’s managed software portfolio. This allows us to cover nearly all standard Office requirements. We package specialized software for teaching, administration, and research individually and distribute it via the Suite. The effort involved here is noticeably higher, which is why we limit the number of tools with more or less identical functionality accordingly.
Tobias Kauth and his “Service & Support” team are part of the data center team that operates the university’s IT infrastructure: Both the central user IT help desk and the development of the IT workstation infrastructure are managed and driven forward by the 13 colleagues. This means that the provision, development, and support of the IT workstation environment are all handled by a single team.
A fundamental building block of the solution: IT management from baramundi
At the university, various decentralized IT administrators were using different client management systems, such as SCCM, OPSI, and baramundi. The data center only began managing IT workstations in 2018. Following a proof of concept, we decided at that time to implement baramundi for the facilities we support, in order to significantly simplify the introduction of a structured client management system.
Project co-management
We are currently working on several major projects that we are primarily implementing with baramundi. One highlight is likely to be the migration of our client fleet from AD/EntraID hybrid-joined devices to Entra-only-joined devices. In addition to the changes affecting the Microsoft infrastructure, we also need to adapt our processes for the initial installation of clients in baramundi to support co-management.
baramundi allows us to manage different types of operating systems and device classes in the same way within a single system:
- From a Linux research device
- to the Windows office laptop
- to the Mac client or iPhone.
Configuration & Control in One
baramundi serves as both a configuration and monitoring tool—all within a single interface.
We are currently working on another project on campus: We are gradually transitioning our network access to certificate-based authentication using IEEE 802.1x. A cornerstone of this transition is the reliable distribution of certificates to a large number of devices running different operating systems.
With baramundi, we aim not only to distribute the certificates and network configurations but also to monitor their periodic renewal and revoke access when necessary. Using baramundi greatly simplifies our workflows and makes the day-to-day work of IT support easier.
“The ability to model sophisticated processes with a high degree of flexibility is what won us over. While administrators can use baramundi to build even complex systems and workflows, support staff can use them easily and in the familiar way they’re accustomed to.
With baramundi, we’ve found a partner that understands our needs and can provide immediate, effective support.”
Tobias Kauth | Team Leader, Service & Support, University of Augsburg
