The remote access feature is fully integrated into the baramundi Management Suite, allowing sessions to be launched directly via the command line from your ITSM. This means resolving issues on end-user devices from a received ticket is now just a single step.

Remote Access is cloud-based and securely connected to the baramundi Management Suite via a connector. All requests are transmitted exclusively over HTTPS with TLS 1.2 or higher, ensuring a safe and secure connection and processing.

Remote access fully respects EU GDPR regulations and is only possible when no one is logged in or the user explicitly approves. Additionally, the remote system displays a clearly visible window indicating that a connection to the remote management software is active.

What is Remote Access Service (RAS)?

Remote Access Service (RAS) is a technology that allows users to securely access a remote device or system over the internet or another network. In practice, this means admins can connect from anywhere to servers, computers, or networks using remote support software, as if they were sitting right in front of them — ideal for IT support or remote work.

What’s the difference between Remote Access and VPN?

A VPN (Virtual Private Network) creates an encrypted connection between an endpoint and the corporate network. Remote Access goes a step further: it allows direct access to specific devices, desktops, or servers. Think of VPN as the road, and Remote Access as the vehicle that takes you directly to your destination in the network.

How secure is Remote Access for companies?

Remote Access can be highly secure when properly configured. Key requirements include multi-factor authentication (MFA), role-based access control, strong encryption, and continuous monitoring – regardless of whether access is via a Windows PC, an Android smartphone or an iOS device.

How does remote maintenance of mobile devices differ from that of Windows PCs?

While Windows systems allow full remote access, including control and system intervention, the range of functions available on mobile devices varies depending on the operating system and the type of enrolment used. iOS devices only allow screen sharing, while Android devices also allow control, depending on the management mode.

What requirements must be met for remote access to mobile devices?

For remote access to mobile devices, these must be managed via the baramundi Management Centre. The AnyDesk app is installed and secured as part of the baramundi configuration.iOS devicessupport screen sharing in User and Device Enrolment. It is not possible to control the device.Android devices also support remote control for Fully Managed and Dedicated Devices. Only screen sharing is possible in Work Profile. Unattended Access is not available on mobile devices due to platform policies.

Remote Access Service | Remote Support with baramundi

Q: Secure Connection

All communication between the admin and target system is fully encrypted, ensuring that no sensitive data ever leaves your network. End-user privacy is also protected: every remote session is clearly announced, requires user approval, and is marked with a visible privacy border throughout. Security is further strengthened by explicit allow-listing, so only trusted systems can connect to user devices. And because the remote service is only active when it’s actually needed, the exposure window is minimized, reducing potential risks even further.

Q: Fast and Uncomplicated

The function is optimised for maximum ease of use. This means that the system can be used immediately on all managed Windows, Android or iOS devices. Thanks to the Internet-enabled endpoint management connection of the baramundi Management Suite, no additional VPN tunnel is required and only a few clicks are needed to establish a secure session. Mobile devices are also supported directly from the baramundi Management Centre – or via manual ID queries. On iOS devices, the hardened AnyDesk app enables secure screen sharing, ideal for visual support and user guidance. Unattended access is not available here due to system limitations, but it can be used in both user enrolment and device enrolment. For Android devices, Fully Managed and Dedicated Devices offer direct control in addition to screen sharing. Screen sharing is available for devices with Work Profile. Here, too, access is secure, transparent and controlled. Remote access allows user access control pop-ups to be operated and system shortcuts to be executed on the target system. The remote session can also be started on a computer that has not yet been logged in. Together with Wake-On-LAN, this allows computers at external locations or mobile devices to be maintained without the need for on-site personnel.

Q: On-Prem Functionality

On-Prem Functionality: In addition to the cloud-based Remote Access Service (powered by AnyDesk), the baramundi Management Suite also offers an on-prem solution for remote access to Windows devices within your network. This functionality is also suitable for server management, giving IT staff direct access from their workstation to monitor, control, and maintain all servers remotely. The remote support software also supports Preboot Execution Environment (PXE), enabling deeper troubleshooting when needed.

Sometimes there’s no way around tackling a stubborn PC directly. But what if that machine is in a home office or a remote branch , or a sales colleague is at a customer's site and is having problems with their mobile phone? With baramundi Remote Access, you get the remote support you need — simple, instant, and fast. The tool lets support teams access target systems directly, just as if they were sitting right in front of them – regardless of whether it is a Windows computer, Android or iOS device.

Cross-platform control and screen sharing

Remote support without VPN

Immediate session launch from the Management Center

Real-time connections

Support for mobile devices (iOS & Android)

Direct navigation of user access controls

Try Remote Access Service – No Obligation

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Remote Access Service in Detail

baramundi Remote Desk gives you instant access to all your devices — whether you have a Windows PC, Android or iOS smartphone or tablet, whether you’re inside or outside your network. With its optimized codec, you can work on target systems without delays — visually supported or controlled.
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All communication between the admin and target system is fully encrypted, ensuring that no sensitive data ever leaves your network. End-user privacy is also protected: every remote session is clearly announced, requires user approval, and is marked with a visible privacy border throughout. Security is further strengthened by explicit allow-listing, so only trusted systems can connect to user devices. And because the remote service is only active when it’s actually needed, the exposure window is minimized, reducing potential risks even further.

The function is optimised for maximum ease of use. This means that the system can be used immediately on all managed Windows, Android or iOS devices. Thanks to the Internet-enabled endpoint management connection of the baramundi Management Suite, no additional VPN tunnel is required and only a few clicks are needed to establish a secure session. Mobile devices are also supported directly from the baramundi Management Centre – or via manual ID queries.

On iOS devices, the hardened AnyDesk app enables secure screen sharing, ideal for visual support and user guidance. Unattended access is not available here due to system limitations, but it can be used in both user enrolment and device enrolment.

For Android devices, Fully Managed and Dedicated Devices offer direct control in addition to screen sharing. Screen sharing is available for devices with Work Profile. Here, too, access is secure, transparent and controlled.

Remote access allows user access control pop-ups to be operated and system shortcuts to be executed on the target system. The remote session can also be started on a computer that has not yet been logged in. Together with Wake-On-LAN, this allows computers at external locations or mobile devices to be maintained without the need for on-site personnel.

On-Prem Functionality: In addition to the cloud-based Remote Access Service (powered by AnyDesk), the baramundi Management Suite also offers an on-prem solution for remote access to Windows devices within your network. This functionality is also suitable for server management, giving IT staff direct access from their workstation to monitor, control, and maintain all servers remotely. The remote support software also supports Preboot Execution Environment (PXE), enabling deeper troubleshooting when needed.

Remote Session Privacy Border

Privacy Border clearly visible to the end user

Straightforward admin interface

Fast and intuitive interactions

Remote Sessions on Terminal Servers: When troubleshooting on terminal servers, you can select and target individual user sessions
Override: In emergencies, you can prompt Windows-end users to start a session even if their profile is in “Do Not Disturb” mode.
Multi-Monitor Support: The end user’s view on Windows devices can be replicated 1:1 on your system, even if users have multiple monitors in use.
Session Recording: Sessions running in Windows systems can be recorded using the integrated recording feature for later review or training purposes.

Privacy Mode: When accessing sensitive files or during password entry in Windows sessions, a Privacy Mode can black out the end user’s screen for added security.
Chat Function: In addition to phone or Teams, you can communicate directly with end users via the integrated chat feature.
File Transfer: The remote access tool includes a powerful file transfer capability, allowing admins to easily move required files to the target system.
Cross-platform support: Remote access to Windows, Android, and iOS devices – with transparent control and system-compliant security.

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Firma-HP

For remote access to mobile devices, these must be managed via the baramundi Management Centre. The AnyDesk app is installed and secured as part of the baramundi configuration.

iOS devicessupport screen sharing in User and Device Enrolment. It is not possible to control the device.
Android devices also support remote control for Fully Managed and Dedicated Devices. Only screen sharing is possible in Work Profile. Unattended Access is not available on mobile devices due to platform policies.

ISO 27001: Certified Information Security

baramundi is ISO/IEC 27001 certified, the globally recognized standard for Information Security Management Systems (ISMS).

This certification confirms that baramundi meets the essential requirements for the systematic protection and secure management of sensitive information, including both customer and company data.

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