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Remote Access Service

Provide easy remote support for end users

Remote support with baramundi and AnyDesk

Sometimes there’s no getting around taking a closer look at a troublesome PC. But what if the device is in a home office or remote branch, or a sales colleague is at a customer site and having trouble with their mobile phone? With Remote Control and Remote Desk, baramundi gives you the remote support you need – easy, immediate, and fast.

The remote access tool lets support teams connect directly to a target device as if they were right there in person – whether it’s a Windows PC, Android device, or iOS device.

Your benefits with Remote Access Service

Remote support without a VPN

Securely access devices even without a VPN

Direct shortcut access

Use shortcuts directly on the remote system

Instant session setup

Start sessions directly from the Management Center

Real-time connection

Access the remote system without delay

Ready to use instantly

No additional installation required

Immediate control

Manage User Access Control directly

Key features of the remote support software

With baramundi’s Remote Access Service powered by AnyDesk, you get instant remote access to all your devices.

  • Remote sessions on terminal servers

    Select individual user sessions and target them specifically

  • Session recording

    With the built-in recording feature, you can record sessions for later review

  • Override

    Prompt users to open a session even in “Do Not Disturb” mode

  • Cross-platform support

    Remotely access Windows, Android, and iOS devices with full transparency and control

  • Multi-monitor support

    Replicate the user’s view 1:1, even when multiple monitors are in use

  • Privacy Mode

    Protect sensitive content and password entries

  • Chatfunktion

    Communicate directly through the built-in chat function

  • Filetransfer

    Easily transfer files from the admin to the target Windows device

Remote Access Service in Detail

Remote Access Service from baramundi gives you immediate remote access to all your devices, whether Windows PCs, Android or iOS smartphones and tablets, and whether they are inside or outside your network. Thanks to the optimized codec, you can interact with target systems without delay, with visual support or direct control.

Try the baramundi Management Suite for free

30-day trial

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Explore the Product

Remote Session Privacy Border

Privacy Border clearly visible to the end user

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FAQ: Remote Access Service

What is Remote Access Service and what are the benefits of secure remote access to IT systems?

Here you’ll find answers to the most important questions about Remote Access, remote maintenance, VPN, the difference between Remote Control and Remote Desk, and secure access to Windows and mobile devices.

[Translate to English:] Frau mit Smartphone neben einem Siegel für die ISO/IEC-27001-Zertifizierung von Proks Certification

ISO/IEC 27001: Certified Information Security

baramundi is ISO/IEC 27001 certified, the globally recognized standard for Information Security Management Systems (ISMS).

This certification confirms that baramundi meets the essential requirements for the systematic protection and secure management of sensitive information, including both customer and company data.