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13. August 2026, Franz Braun | System Administration

Incident Management: Why a Structured Process Determines Operational Capability

A server goes down, the ticketing system is running hot, and suddenly everyone is asking: Who is actually responsible? This is precisely when it becomes clear whether Incident Management exists only on paper or actually works in practice. Structured Incident Management requires a process with clear roles and escalation paths, as well as suitable software that genuinely reduces the workload in day-to-day operations.

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13. August 2026, Franz Braun | System Administration

Incident Management: Why a Structured Process Determines Operational Capability

A server goes down, the ticketing system is running hot, and suddenly everyone is asking: Who is actually responsible? This is precisely when it becomes clear whether Incident Management exists only on paper or actually works in practice. Structured Incident Management requires a process with clear roles and escalation paths, as well as suitable software that genuinely reduces the workload in day-to-day operations.

Read more

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