ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees, made in Germany. Incoming requests via email, web form, or customer portal are automatedly logged and, thanks to workflow logic, forwarded to the appropriate agents in the 1st-level, 2nd-level, or other specialized teams.

Sample solutions, among other tools, are available to help find solutions quickly. The integrated change management feature enables the creation and tracking of both simple and complex changes. Problem management is designed to address major issues in a targeted manner.
And best of all: All processes and data structures can be customized to your needs.

Thanks to an interface with the baramundi Management Suite, asset data can be synchronized in ConSol CM and linked to ticket and contact data. Jobs—such as software installations—can also be launched directly from a ticket.