OTRS
IT service management
IT service management with OTRS
OTRS is a service management solution designed for efficient process and communication management within service teams across all industries. Customers can get in touch via the portal, email, or phone. Ticketing, a knowledge base, reporting, and automated workflows support structured and efficient case handling.
IT service teams benefit from 17 preconfigured, ITIL-compliant processes, including incident and change management. All processes can be flexibly adapted to individual requirements. OTRS is highly scalable and quick to configure.
An integrated CMDB, along with interfaces and connectors, enables integration with inventory management solutions such as baramundi and systems such as SAP, BMC Remedy, or Salesforce.
OTRS can be operated as a fully managed cloud solution in ISO/IEC 27001-certified data centers or on-premises. The solution is suitable for companies and organizations across a wide range of industries, as well as for internal teams such as sales, marketing, HR, procurement, or finance. Role- and permission-based models ensure controlled access and transparency.
OTRS AG provides support for design, implementation, configuration, and training, and offers service contracts for companies of all sizes. Even after implementation, experts are available to assist with optimization, operation, maintenance, and support. More than 170,000 companies worldwide rely on OTRS.
OTRS is our partner
Zimmersmühlenweg 11
, 61440 Oberursel
1a
Bahnhofsplatz, 94315 Straubing
About OTRS AG
The Service Desk Platform by EasyVista is a modular service management platform for small and medium-sized businesses. Based on ITIL best practices and designed for rapid implementation, it enables teams to quickly set up and scale their service operations.
As part of EasyVista, OTRS fits into an integrated service desk ecosystem that includes ticketing, remote support, monitoring, and automation, and supports companies such as Lufthansa, Porsche, Haribo, and BSI.