The remote access feature is fully integrated into the baramundi Management Suite, allowing sessions to be launched directly via the command line from your ITSM. This means resolving issues on end-user devices from a received ticket is now just a single step.

Remote Access is cloud-based and securely connected to the baramundi Management Suite via a connector. All requests are transmitted exclusively over HTTPS with TLS 1.2 or higher, ensuring a safe and secure connection and processing.

Remote access fully respects EU GDPR regulations and is only possible when no one is logged in or the user explicitly approves. Additionally, the remote system displays a clearly visible window indicating that a connection to the remote management software is active.

What is Remote Access Service (RAS)?

Remote Access Service (RAS) is a technology that allows users to securely access a remote device or system over the internet or another network. In practice, this means admins can connect from anywhere to servers, computers, or networks using remote support software, as if they were sitting right in front of them — ideal for IT support or remote work.

What’s the difference between Remote Access and VPN?

A VPN (Virtual Private Network) creates an encrypted connection between an endpoint and the corporate network. Remote Access goes a step further: it allows direct access to specific devices, desktops, or servers. Think of VPN as the road, and Remote Access as the vehicle that takes you directly to your destination in the network.

How secure is Remote Access for companies?

Remote Access can be highly secure when properly configured. Key requirements include multi-factor authentication (MFA), role-based access control, strong encryption, and continuous monitoring.

Remote Access Service | Remote Support with baramundi

Q: Secure Connection

All communication between the admin and target system is fully encrypted, ensuring that no sensitive data ever leaves your network. End-user privacy is also protected: every remote session is clearly announced, requires user approval, and is marked with a visible privacy border throughout. Security is further strengthened by explicit allow-listing, so only trusted systems can connect to user devices. And because the remote service is only active when it’s actually needed, the exposure window is minimized, reducing potential risks even further.

Q: Fast and Uncomplicated

The feature is designed for maximum simplicity. It can be used immediately on all devices managed via the baramundi Management Agent, with no separate installation required. Thanks to the Internet-Enabled Endpoint Management connection in the baramundi Management Suite, establishing a secure session to an end user’s device requires no additional VPN and just a few clicks. The session runs without any end-user input: you can handle User Access Control pop-ups and execute system shortcuts on the target device. Remote sessions can even start on machines before a user has logged in. Combined with Wake-On-LAN, this allows maintenance of devices at remote locations without the need for on-site staff.

Q: On-Prem Functionality

On-Prem Functionality: In addition to the cloud-based Remote Access Service (powered by AnyDesk), the baramundi Management Suite also offers an on-prem solution for remote access to Windows devices within your network. This functionality is also suitable for server management, giving IT staff direct access from their workstation to monitor, control, and maintain all servers remotely. The remote support software also supports Preboot Execution Environment (PXE), enabling deeper troubleshooting when needed.

Sometimes there’s no way around tackling a stubborn PC directly. But what if that machine is in a home office or a remote branch? With baramundi Remote Access, you get the remote support you need — simple, instant, and fast. The tool lets support teams access target systems directly, just as if they were sitting right in front of them.

Ready to use — no extra installation needed

Remote support without VPN

Immediate session launch from the Management Center

Real-time connections

Shortcut use on remote systems

Direct navigation of user access controls

Try Remote Access Service – No Obligation

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Remote Access Service in Detail

baramundi Remote Access Service gives you instant access to all your computers — whether you’re inside or outside your network. With its optimized codec, you can work on target systems without delays.

All communication between the admin and target system is fully encrypted, ensuring that no sensitive data ever leaves your network. End-user privacy is also protected: every remote session is clearly announced, requires user approval, and is marked with a visible privacy border throughout. Security is further strengthened by explicit allow-listing, so only trusted systems can connect to user devices. And because the remote service is only active when it’s actually needed, the exposure window is minimized, reducing potential risks even further.

The feature is designed for maximum simplicity. It can be used immediately on all devices managed via the baramundi Management Agent, with no separate installation required. Thanks to the Internet-Enabled Endpoint Management connection in the baramundi Management Suite, establishing a secure session to an end user’s device requires no additional VPN and just a few clicks. The session runs without any end-user input: you can handle User Access Control pop-ups and execute system shortcuts on the target device. Remote sessions can even start on machines before a user has logged in. Combined with Wake-On-LAN, this allows maintenance of devices at remote locations without the need for on-site staff.

On-Prem Functionality: In addition to the cloud-based Remote Access Service (powered by AnyDesk), the baramundi Management Suite also offers an on-prem solution for remote access to Windows devices within your network. This functionality is also suitable for server management, giving IT staff direct access from their workstation to monitor, control, and maintain all servers remotely. The remote support software also supports Preboot Execution Environment (PXE), enabling deeper troubleshooting when needed.

Remote Session Privacy Border

Privacy Border clearly visible to the end user

Straightforward admin interface

Fast and intuitive interactions

Remote Sessions on Terminal Servers: When troubleshooting on terminal servers, you can select and target individual user sessions
Override: In emergencies, you can prompt end users to start a session even if their profile is in “Do Not Disturb” mode.
Multi-Monitor Support: The end user’s display can be mirrored 1:1 on your system, even if multiple monitors are in use.
Session Recording: Sessions can be recorded using the integrated recording feature for later review or training purposes.

Privacy Mode: When accessing sensitive files or during password entry, a Privacy Mode can black out the end user’s screen for added security.
Chat Function: In addition to phone or Teams, you can communicate directly with end users via the integrated chat feature.
File Transfer: The remote access tool includes a powerful file transfer capability, allowing admins to easily move required files to the target system.

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This certification confirms that baramundi meets the essential requirements for the systematic protection and secure management of sensitive information, including both customer and company data.

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