The baramundi support team is always at your side

baramundi has earned a strong reputation among our global user community for providing outstanding customer service. We take pride in helping customers use the baramundi Management Suite to its fullest potential with a wide variety of support and training programs.  

Our dedicated team of baramundi experts is available by phone to answer questions and provide solutions quickly. Customers can also use our extensive digital resources including the baramundi Forums and Knowledgebase, where they’ll find a wealth of information and practical tips from our product team and other bMS users.  

We always look forward to hearing from and working with our customers to help them achieve their specific goals and make their IT organizations more efficient and secure.

To the FAQs

You can reach our support team:

  • US: 9:00 am - 8:00 pm EST from Monday to Friday. Excluding US holidays.
  • Europe: 9:00 am - 5:00 pm CET from Monday to Friday. Excluding German holidays.
Remote Access

Remote Access

Quick Help Through a Direct Connection

As our support team can remotely access your system, they can clarify any issues quickly and directly. Please click here when a member of our support team asks you to:

Start remote access

Get to know our Support and Services

Highest results for best service

Faster, easier and more efficient

baramundi received the highest score possible in the “Product support and services” criterion.

Ticket creation at baramundi Support

How to create tickets

In this video, we explain briefly and concisely how to create a ticket with our support team and what you should look out for.

We are happy to have satisfied customers


would recommend us


appreciate the technical competence


extend their maintenance contracts

Customer Feedback on baramundi Support

In comparison to many other software vendors active in the market, baramundi has one crucial thing that makes them stand out: the support provided is very professional, response times are short, and you are always given an expert answer. There is a huge difference between contacting an outsourced call center and being advised by a competent specialist.

MorphoSys AG

Steffen Pohlenz, Head of IT at MorphoSys AG