Question 1

Where can I get the installation file for the baramundi Management Suite?

Accepted Answer

We provide the installation files for each release on the baramundi forum. The forum is your go-to resource for information about the baramundi Management Suite, as well as tips on installation, usage, and troubleshooting from our in-house experts and our enthusiastic and highly knowledgeable user community.
Once you’re logged in to the baramundi forum, you can also access additional FAQs and an extensive library of how-to guides and articles in our German-language knowledge base.
Last but not least, please use the baramundi Feedback Portal to submit requests and ideas for baramundi Management Suite enhancements, new features, and other suggestions. Our product management team looks forward to your suggestions to guide and refine our development efforts. In fact, most new features are the direct result of user suggestions and requests.

Question 2

What new features does this release include?

Accepted Answer

We announce new features and enhancements in the product preview on the baramundi Forum. You can also find the release notes for each new or previous version of baramundi Management Suite in the download section of the baramundi Forum and on the ISO image.

Question 3

Where can I find the baramundi system requirements for supported platforms and operating systems?

Accepted Answer

You can find system requirements and information about the support platform for all current baramundi software on our website by clicking here.

Question 4

Do I need a new license for a version update?

Accepted Answer

You can continue to use your existing licenses as usual. If you would like to manage multiple clients, please contact your sales representative.

Question 5

Where can I find instructions for installation or updates?

Accepted Answer

In our online help section, the "Updating the bMS" tutorial walks you through the process of updating your baramundi Management Suite installation step by step. The tutorial includes general information, instructions for the update, and a sample checklist.

Question 6

How can I contact baramundi Support?

Accepted Answer

You can reach technical support Monday through Friday from 8:30 a.m. to 5:00 p.m. 
Phone: +49 (821) 5 67 08 – 500Email: support(at)baramundi.com
We’ll keep you updated on our holiday schedule via the baramundi Management Center RSS feed. 
Live Remote Access: Once you’re in contact with our support team, they may ask you to click this link to initiate a secure remote support session, allowing us to resolve issues quickly and directly and speed up troubleshooting. Online Ticket Portal: Registered users can open a support ticket in our online ticket portal. There, you’ll find detailed instructions on what information and log files you should have ready to help the support team find a quick solution. The information may vary, but in general, you should have the following basic information ready:A detailed description of the problem.Can the issue be reproduced?Error message(s) with screenshots, if possible.Baramundi version (top left in the baramundi Management Center > baramundi Management Suite icon > Status > Version).How many systems/clients are affected?Log-in files from affected systems or devices

Question 7

How can I report a problem?

Accepted Answer

Please submit your question or issue by phone or email:
Phone: +49 (821) 5 67 08 – 500Email: support(at)baramundi.com
Please have the following information ready for us:When did the problem likely occur?When did you first notice the problem?What error message are you receiving?Which version of baramundi are you using?  (baramundi Management Center > baramundi Management Suite icon > Status > Version)How many systems/clients are affected?

Question 8

Is there any documentation or user guides available for the baramundi Management Suite?

Accepted Answer

With our documentation, we aim to help you explore and resolve issues on your own. To this end, we provide you with editorially revised instructions and explanations, such as those found in the Technical Documentation or the baramundi knowledge base.

Question 9

Where can I find the technical documentation or the baramundi online help?

Accepted Answer

You can access the technical documentation from the baramundi Management Center by pressing F1, or at docs.baramundi.com.

Question 10

What is the baramundi knowledge base?

Accepted Answer

The baramundi knowledge base (KB) is created and continuously updated by the baramundi Support Team. It contains detailed instructions, troubleshooting tips, and information on using the baramundi Management Suite. You can access the knowledge base once you have registered and logged in to the baramundi Forum.Our KB articles include:Step-by-step guidesScreenshotsScriptsEmbedded videosTroubleshooting tipsBackground Information Links to similar articles, baraDOCS, or expert content from related third-party providers such as Microsoft. Full-text search and keywordsYou can also:Share ideas with baramundi and the community using the comment feature on the articleSuggest article topics and improvements to existing contentSave, forward, or print articles as PDFs

Question 11

What is the baramundi Forum?

Accepted Answer

The baramundi Forum is a platform for prospective customers, existing customers, and partners to exchange ideas. There, you can discuss questions and current topics related to the baramundi Management Suite with the community, access downloads and media, and receive regular updates on the latest news from baramundi.
Please register once at forum.baramundi.com.

Question 12

Are there any video tutorials?

Accepted Answer

As part of the "baramundi on Air" series, baramundi Support regularly provides practical guides on using the baramundi Management Suite. You can find the videos on the baramundi YouTube channel or in our baramundi forum.

Question 13

Are there any training sessions or workshops?

Accepted Answer

baramundi offers comprehensive, certified training courses on the baramundi Management Suite.
If a customized workshop tailored to your specific needs is a better option for you, you can book it through our baramundi consultants. You can find all the information about the workshops here.

Question 14

How can I provide feedback and suggest new products?

Accepted Answer

Help shape the development of the baramundi Management Suite! You can submit your product ideas and suggestions on the baramundi feedback portal and vote for ideas!
Please register once at forum.baramundi.com.

Question 15

What training programs are available?

Accepted Answer

baramundi offers comprehensive, certified training courses on the baramundi Management Suite. You can find our training overview here. You can register using the forms on the respective training pages. If a customized workshop is a better option for you, you can book it through our baramundi consultants. Here you’ll find all the information about our workshops.

FAQ: An Overview of Frequently Asked Topics

baramundi Version Update

baramundi Support

Licensing

Documentation & Communities

IT Training & Workshops

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