References
High-quality care – and IT -- for the thurmed Group
Spital Thurgau
References
The thurmed Group is one of Switzerland's largest and most comprehensive healthcare organizations, providing a range of high-quality outpatient, inpatient, and primary care services in the Canton of Thurgau and neighboring regions of northeastern Switzerland. Its largest subsidiary, Spital Thurgau AG, operates 4 main facilities, including 300-bed hospitals in Frauenfeld and Münsterlingen, a psychiatric clinic in Münsterlingen, and a rehabilitation clinic with a 130-bed long-term care facility in Diessenhofen.
IT infrastructure with complex requirements
Because of the range of services and number of locations, Spital Thurgau’s 5,500 employees require a highly reliable, secure, and flexible IT infrastructure to deliver integrated, interdisciplinary, and well-coordinated care. A 100-person IT team oversees a complex and diverse mix of PCs, mobile devices, and specialized medical systems. That includes about 4,600 clients, 500 servers, and more than 4,000 smartphones and tablets used at various locations in Thurgau and the neighboring cantons of St. Gallen, Schaffhausen, and Graubünden.
baramundi – A familiar solution with new capabilities
"I was already familiar with the baramundi Management Suite from my previous employer, where I had worked with it for six years," says Blickenstorfer. "It was clear to me that we should bring baramundi back into play and include it in the selection process.
The numerous enhancements and the newly added DEX (Digital Employee Experience) capabilities were the icing on the cake for me.
"In addition to baramundi’s intuitive console and consistent interface, the decisive factor for us was the ability to configure it to suit our needs and processes, instead of us having to adapt to the software."
Karl Blickenstorfer, ZI - System Engineering
UEM + DEX – From reactive to proactive action
"Initially, we just wanted to replace our UEM. But when we saw that baramundi offers additional functions, we checked what else it could offer us, not only for our service staff but also for our employees in the field. That's when we saw DEX and thought: This could be something. "We expect DEX to enable us to be truly proactive when notebook batteries need replacing or clients have other problems."
Significantly smoother workflows today - and for the future
"The next milestone is to start introducing baramundi to the service desk and support so that they can set up devices reliably and efficiently. In addition, with the current version of DEX, we can create a dashboard showing the status of the entire client infrastructure and share it on a large screen in the office.
The goal is to move away from reactive support and toward proactive action. We are also looking forward to packaging Windows 11 configurations and other software for automated rollouts.
