Product Description

OTRS is a service management suite for process and communication management. OTRS can be fully managed in ISO/IEC 27001 certified data centers or operated as an on-premise solution in your own data centers. In addition, there is the free ((OTRS)) Community Edition.

Since November 2018, OTRS AG has been offering OTRS 7, a paid version, which can be upgraded with additional functionalities (e.g. external customer interface, dynamic search, individual content pages) from the free version ((OTRS)). Community Edition. The new features of each version are included in the free version with a delay of about two years.

OTRS gives its users the freedom to configure the software according to their individual requirements. Due to the high scalability OTRS can be adapted quickly. Users worldwide appreciate the possibility to work with OTRS immediately without lengthy conception and development phases.
OTRS has been certified as a SERVIEW CERTIFIEDTOOL with 13 ITIL processes since 2018 and thus ideally supports the requirements of IT service management with certified and established processes. OTRS thus enables ITIL-compliant processes and offers its own CMDB as well as connections to inventory software such as Baramundi. Further connection options are available via Web Services or connectors to SAP, BMC Remedy, Salesforce and others.
OTRS is used in internal and external IT support and customer service. OTRS has customers in various industries such as telecommunications, call centers, healthcare, industry, government and education. Due to the clear structuring and transparency of communication processes and their audit-proof storage, OTRS is also ideally suited for internal company use in areas such as sales, marketing, human resources, purchasing, finance and partner management. A flexible role and rights system ensures the necessary access restrictions and increased transparency.
OTRS AG, the manufacturer and source code owner, offers OTRS users professional introductory support with conception, installation, configuration and internal training as well as service contracts for any company size with exclusive additional modules and included updates, consulting, development and worldwide public training.

Experienced experts help you to adapt OTRS to your special requirements and evaluate at regular intervals how you can further optimize OTRS. With the cloud-based and fully managed solution "OTRS" you save your own IT resources and benefit from consulting, operation and maintenance as well as a reliable user helpdesk of OTRS experts. For more than 170,000 companies, flexible growth, innovation and internationality have a name: OTRS

OTRS is developed by our partner


Zimmersmühlenweg 11
61440 Oberursel



Am Bahnhofsplatz 1a
94315 Straubing



OTRS AG is the manufacturer and world's largest service provider for the OTRS Service Management Suite, awarded the SERVIEW CERTIFIED TOOL seal of approval. It offers companies of all sizes flexible solutions for process and communication management to save time and money. Its customers include Lufthansa, Airbus, IBM, Porsche, Siemens, BSI (German Federal Office for Information Security), Max Planck Institute, Toyota, Hapag Lloyd and Banco do Brazil (Bank of Brazil).

More than 170,000 companies worldwide use OTRS, including more than 40 percent of the DAX 30 companies. OTRS is available in 38 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS Do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the Basic Board of the Frankfurt Stock Exchange. Further information is available at: www.otrs.com.