References
Efficient endpoint management at KRITIS company
nicko cruises Schiffsreisen GmbH
Reference
nicko cruises Schiffsreisen GmbH is one of Germany‘s leading cruise operators. The company has grown from a leading river cruise operator with over 30 years of experience to become a renowned provider of destination-oriented ocean cruises and world tours.
As an internationally active company, nicko cruises needs reliable and flexible IT. Chief Technology Officer Andreas Grasberger and his colleagues manage around 200 clients and servers – most of them on land at the headquarters in Stuttgart, but also with one to seven clients aboard each ship.
From on-premises to SaaS with baramundi
"The on-premises version was a challenge in the past. All devices within the network could be managed easily with baramundi, but we could only manage external clients if we 'caught' them online with an active VPN. For ships without a VPN connection to the local network, we had to resort to remote sessions and limit ourselves to the bare minimum. “Previously we were unable to access all devices permanently and reliably with the on-premises version. Now we are now able to detect and manage 100% of servers/clients without having to open the firewalls. “The baramundi SaaS solution also offers us a decisive advantage in terms of security. We do not need any local gateways or other intermediate components that, in the worst case, would have to be accessible from outside the company.”
Advantages of the SaaS approach
"From an IT perspective, the biggest advantage of Management Suite as a Service is that we can now inventory and manage 100% of our clients and servers with baramundi. Clients and tasks that couldn't be managed are now a thing of the past. On top of that, we save the entire cost of running our own SQL instance.
“Thanks to the AnyDesk integration, it is now also possible to securely access all clients worldwide and perform maintenance from within a single application. This saves a tremendous amount of time for first-level support.
The existing functions in the baramundi SaaS solution cover our requirements exactly with:
- Inventory
- Software distribution
- Update/patch management
- IT compliance
- Defense Control
- Remote Desk
- Network Devices
- Application Usage Tracking
Conclusion
“We are currently rolling out our new antivirus solution simultaneously worldwide on all our clients at the touch of a button. We now have no clients on which we have to perform setup and configuration manually. Thanks to baramundi jobs, all clients were ‘fueled’ as soon as they established an Internet connection. I would also like to mention that our direct contact with baramundi is excellent. We rarely have support requests — and when we do, we always receive very quick and, above all, competent assistance.”
