Digital Employee Experience for IT Admins

Optimize your IT before problems arise

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Proactive IT: Fewer Tickets, More Control

DEX for IT Admins

The role of IT administrators has evolved dramatically in recent years. Remote work, hybrid infrastructures, cloud services, and increasing security demands have made IT management more complex than ever.

Yet one core issue remains: the flood of end user tickets. When systems don’t perform as expected, productivity suffers — and IT support becomes a constant firefighting mission.

This is where Digital Employee Experience (DEX) tools come in:

They enable proactive IT management through real-time data, automated issue detection, and direct end user feedback.
This allows IT teams to identify and resolve problems early — before a ticket is ever created.
The result? More time to focus on security and strategic initiatives.

How Digital Employee Experience Supports IT Admins

Key Benefits of DEX

Proactive shift-left approach


Continuous DEX monitoring detects issues early and cuts troubleshooting time by proactively identifying the root causes of IT issues.

Optimized hardware and software

Gain a data-driven overview of hardware and software behavior to improve performance and efficiency.
 

Automated issue detection and resolution

Significantly lower support ticket volumes through proactive problem solving.

 

Incorporate direct end user feedback

Get valuable insights into real-world IT performance by correlating subjective user input with objective device data.

How DEX is Transforming IT Support

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FAQs: DEX for IT-Admins

What is the connection between DEX and IT?

Why is DEX important for IT?

What is the difference between DEX and IT support?

How is DEX related to ITSM?

How can we monitor and optimize the user experience across different networks and endpoints?

How can UEM reduce downtime, operating costs, and IT workload to ultimately improve user experience?

How can UEM ensure a consistently positive user experience when new endpoints are added?

How can we ensure IT security while maintaining good DEX?

How can we monitor user behavior for potential security threats without impacting DEX?

What technologies or tools are best suited for monitoring and improving DEX for remote workers?

How does DEX fit into a work model where employees work remotely, hybrid, or in the office?

Resources

Discover the latest DEX news

WEBCAST: Insight Digital Employee Experience Management – Spotlight on the End User

Join Andrew Hewitt, Forrester’s Principal Analyst for Digital Employee Experience, and Armin Leinfelder, baramundi’s Head of Product Management, for an insightful session on how integrating a DEX solution with a Unified Endpoint Management (UEM) system can revolutionize your approach to IT management.

Watch Webcast Replay

IDC-REPORT: How DEX Drives Operational Efficiency and Growth for SMBs

IT infrastructure performance issues can frustrate employees and disrupt workplace culture. This report shows how a strong Digital Employee Experience (DEX) enhances workplace efficiency and drives SMBs growth and competitive advantage.


Download Report now

Are you a partner or managed service provider and want to set up baramundi perform2work environments for your customers?
Please contact us at: partner(at)baramundi.com. We will be happy to support you with the setup.