Digital Employee Experience & UEM | Better Together

Integrating Unified Endpoint Management (UEM) with Digital Employee Experience (DEX) Management

The demands of the modern workplace are constantly evolving. With employees working from the office, from home, and everywhere in between, ensuring a stable, high-performing and seamless digital experience across all endpoints has never been more critical—or more challenging.

Modern endpoint management isn’t just about security. It’s also about empowering employees to work productively—anywhere, anytime—by ensuring their technology is fast, reliable, and ready for whatever the workday demands.

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The Challenge: Insight Gaps

Unified Endpoint Management (UEM) tools like the baramundi Management Suite simplify and automate IT tasks. However, many traditional UEM systems lack the ability to provide insight into real-world endpoint performance from the end user's perspective:

How do changes in software or hardware impact user experience?
Was a patch deployment successful and trouble-free?
Which infrastructure performance factors impact user productivity the most?

The Solution: Combine the Best of UEM and DEX Solutions

baramundi perform2work is a cloud-based Digital Employee Experience (DEX) solution that gives IT admins a live window into real-world infrastructure performance and user satisfaction —directly from the end-user perspective. It proactively identifies performance problems and helps IT teams resolve issues before they become acute. DEX data and insights can be integrated into UEM tools to improve performance and productivity for end users and IT admins alike.

While UEM ensures a solid foundation for managing IT infrastructure, DEX adds a complementary human-centered approach for optimizing real-world IT performance and user experiences. Together, they enable IT teams to create, maintain and continuously improve an IT environment that is powerful, secure, efficient and user-friendly.

baramundi perform2work integrates seamlessly with the baramundi Management Suite to deliver a comprehensive proactive endpoint and experience management solution. It also can be used as standalone tool providing powerful user experience insights alongside existing management systems.

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Unified Endpoint Management (UEM) solutions, such as the baramundi Management Suite, are essential for the efficient configuration and control of IT infrastructure. However, traditional device-centric UEM systems aren't optimized for answering questions related to how IT processes impact end users—or how satisfied those users are with their devices, applications, and network performance:

How do IT processes affect end users?
Was a successful patch deployment helpful to users?
Which factors have the greatest impact on the user experience?

This is where DEX management solutions come into play. DEX provides clarity by enabling continuous, data-driven assessment and proactive optimization of IT processes. IT teams can apply those insights in targeted and practical ways to improve infrastructure performance, operational efficiency and user satisfaction.

By enabling a data-driven human-centric approach to infrastructure management, DEX tools provide significant added value when integrated with the comprehensive device-centric capabilities of a UEM system.

Getting Digital Employee Experience Management Right

baramundi perform2work

baramundi perform2work combines effortless endpoint monitoring with a forward-thinking Digital Employee Experience (DEX) approach. It continuously captures system performance data and end-user feedback that IT teams can use to proactively optimize IT infrastructure and deliver high-quality digital experiences that delight end users.

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Key Advantages: User-Centered Digital Workplaces

Ensure secure and reliable endpoint performance, user productivity and efficient day-to-day operations regardless of device type or location while keeping end users in mind.

Battery Performance:
Early warning of decreased battery capacity

Network Performance:
Assess traffic patterns and spot bottlenecks

End User Feedback:
Immediate Sentiment Snapshot and Success Monitoring

Flagged Devices & Applications:
Monitor endpoint hardware and software stability and performance

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baramundi perform2work is a cloud-based DEX tool that focuses on end users’ real-world experiences with IT infrastructure. Our agent-based solution collects key endpoint and network telemetry data such as:

OS and application stability
Device configurations
Network availability

This data-driven approach enables companies to:

Proactively address user experience issues
Analyze infrastructure performance patterns
Optimize endpoint management
Enhance system security

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Benefits of DEX Tools at a Glance

This overview provides practical insights into how DEX reduces and optimizes IT workloads and processes and improves end user satisfaction. Use this guide to develop your human-centered IT strategy and build the perfect business case for stakeholders.

Improved stability & performance across all endpoints

Fewer support tickets thanks to early issue detection

Increased end user satisfaction

Faster root cause identification of IT problems

Immediate resolution of IT issues with baramundi UEM

Functions & benefits at a glance in PDF format

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UEM systems enable automated distribution of software updates but only report the success or failure of installations. In contrast, DEX systems monitor how updates affect endpoint performance and stability as well as user experiences. DEX data helps IT teams maximize uptime, minimize outages and optimize infrastructure performance to deliver consistently frustration-free and secure digital experiences.

Long boot times and blue screens waste time and cause frustration for users and IT teams. Not only are they unpredictable and hard to diagnose, they could indicate serious issues such as hardware failures, software bugs, resource bottlenecks or security vulnerabilities. baramundi perform2work enables early detection of problems and provides detailed information for root cause analysis and implementation of solutions.

Do support tickets provide admins useful end user feedback on IT performance? baramundi perform2work continuously collects subjective end user input. IT admins can correlate that information with objective performance data for proactive identification of problems and faster implementation of solutions. IT teams gain a comprehensive understanding of the IT environment that helps them avoid unnecessary interventions and ensure that user needs are addressed in a timely manner.

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"Deploying baramundi’s solutions saves us both time and money.”

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Are you a partner or managed service provider and want to set up baramundi perform2work environments for your customers?
Please contact us at: partner(at)baramundi.com. We will be happy to support you with the setup.

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Goodbye ticket overload – hello efficiency

baramundi perform2work

Integrating Unified Endpoint Management (UEM) with Digital Employee Experience (DEX) Management

The Challenge: Insight Gaps

The Solution: Combine the Best of UEM and DEX Solutions

DEX & UEM: The best of both worlds

Getting Digital Employee Experience Management Right

Key Advantages: User-Centered Digital Workplaces

From Ticket Overload to Effective Problem Solving

Benefits of DEX Tools at a Glance

FAQs: baramundi perform2work

Are users having device performance issues after a software update?

What are boot times for different endpoints? What are the causes of blue screens?

Are problems localized to specific devices, configurations or locations?

Which applications are “repeat offenders”?

Are end users satisfied and productive or silently letting frustrations build?

How stable is network performance?

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