End User Experience Monitoring: Essential New Practices for Business Productivity and Success
Software crashes, slow network connections and underpowered hardware may seem like minor annoyances to users. However, those and other
endpoint performance issues often result in significant hidden costs in user and IT time, workforce productivity, and employee recruitment and retention.
Fortunately, new End User Experience Monitoring (EUEM) tools enable IT teams to detect, quickly address or even
prevent many common endpoint performance and reliability issues proactively.
While EUEM can simplify IT troubleshooting, its primary focus is on optimizing users’ real-world experiences with the digital systems and processes they use for work.
Instead of waiting for problems to occur, IT teams can use End User Experience Management to provide users with consistently reliable devices, software and processes that maximize
productivity, user satisfaction and employee loyalty.
End User Experience Monitoring – At a Glance
- End User Experience Monitoring continuously collects objective endpoint performance metrics and pairs it with subjective user feedback to help IT teams identify and resolve issues before they affect users.
- EUEM is essential for managing mobile and hybrid workforces because it helps ensure that endpoints are secure and consistently reliable regardless of location.
- End User Experience Monitoring tools can improve IT team efficiency and reduce support backlogs by enabling a shift from reactive firefighting to proactive management and optimization.
What Is End User Experience Management?
End User Experience Management is both a strategy and a set of practices for managing and optimizing user interactions with IT systems.
EUEM enables IT staff to detect and address issues before they disrupt users, reduces the number of support tickets and
enhances the overall work environment.
EUEM tools give IT teams a holistic view of device performance and infrastructure stability by capturing objective telemetry data and subjective real-time user feedback.
The combination helps identify slow, buggy or incompatible applications, outdated hardware, or the causes of network slowdowns. Modern End User Experience Monitoring
Software also automates data collection, simplifies analyses and provides actionable insights so IT teams can implement
improvements.
Why Is End User Experience Monitoring So Important?
In a 2023 report from IT
services and consulting company Unisys, about half (49%) of employees lose up to five hours of productivity per week due to IT issues, with almost a quarter (23%)
losing six hours or more.
At the same time, 92% of employees said they would report common or recurring problems if they knew those issues would be resolved quickly and completely.
Those findings are a clear call to action for IT departments and a compelling reason to adopt proactive
IT practices now. Improving employee retention is another reason to implement DEX. Studies from Deloitte and other firms show that in addition to flexible working models and alignment with
corporate values, the quality of the digital work environment directly affects employee loyalty.
Small IT problems, big impact: How you can create an optimal user experience for end users
Learn how to protect your end users from annoying IT problems, unstable network connections and incompatibility issues between different software versions. Our Digital Employee
Experience (DEX) Whitepaper gives you an in-depth insight into the topic.
Download now for free!
How EUEM Addresses Four Common IT Challenges
1. Slow Boot Times
End User Experience Monitoring tools can identify systems with long boot times, underperforming hardware and problematic software for proactive fixes, updates or upgrades.
2. Application Crashes
End User Experience Management helps IT admins identify incompatible versions of applications that can be updated or rolled back as needed.
3. Poor Device Battery Life
End User Experience Monitoring software alert teams to aging device batteries that need replacement before they disrupt user workflows.
4. System Bottlenecks
EUEM tools monitor resource usage and identifies performance bottlenecks. IT admins can remove unused or outdated applications, drivers and extensions, distribute updates or reinstall the
OS to boost performance.
Business Benefits of End User Experience management
EUEM offers multiple benefits for both employees and managers including:
- Increased Productivity: Fewer IT disruptions enable employees to work more efficiently.
- Higher Employee Satisfaction: A stable and reliable IT environment reduces frustration and fosters a positive work culture.
- Lower Turnover: Satisfied employees are more likely to stay with the company.
- Improved IT Efficiency:Proactive IT processes can reduce operating costs, improve top-line results and accelerate implementation of new systems and technologies.
End User Experience Monitoring in Hybrid Work Models
Flexible and mobile work arrangements and user experiences with consumer electronics have heightened employee expectations for business IT reliability and performance. At the same time, cost pressures may force some organizations to delay or reduce purchases of hardware and software that’s essential for hybrid work. End Used Experience data helps identify user needs and target spending to support productivity and employee retention.
Best Practices for Implementing End User Experience Monitoring
To maximize the benefits of proactive It and EUEM, companies should:
- Use End User Experience Monitoring tools to detect and resolve issues before they linger or worsen.
- Regularly update and service endpoint hardware and software.
- Regularly survey users to understand their needs and pain points.
- Train IT teams to make the most of End User Experience Monitoring software.
- Invest in high-quality devices and accessories for remote employees.
End User Experience Monitoring Is Now a Strategic Success Factor
End User Experience management is rapidly becoming a strategic pillar of modern IT. By proactively optimizing infrastructure performance
and user experiences, companies can maximize productivity, minimize downtime and strengthen employee engagement and
retention.
In a business environment increasingly defined by hybrid and remote work, digital transformation and the accelerating adoption of AI, EUEM delivers lasting improvements by reducing
IT complexity, increasing operational efficiency, and improving competitiveness.
