References
Future-Forward IT: How CITI is Shaping the Next Chapter with baramundi
CITI
Reference
CITI (Control Integration Technology Inc.), a systems integration firm based in Charlotte, NC, specializes in connecting industrial equipment and software—bringing PLCs, SCADA systems, and IT infrastructure together for clients in manufacturing, utilities, and water management.
Working remotely or in the field, CITI's IT team supports a complex and demanding environment, both internally and for their customer deployment projects around the country. CITI is part of Vessco Water, a nationwide group of 32 companies that serve municipal and industrial water treatment markets across the United States.
From Patchwork to Platform
We started with a proof-of-concept in November. By January, we were fully up and running. The basic implementation only took a few months part-time—and even now, we’re still finding new ways baramundi can help us.” CITI began implementation with a proof-of-concept in late 2023 and went live in early 2024, quickly adopting the baramundi Management Suite across the board — from inventory and deployment to patching, vulnerability scanning, and software control — which gave them unified visibility across their entire environment.
One standout capability has been automation, particularly for setting up new or reissued devices. Joe Ellison, who joined CITI’s expanding IT team as an IT Manager & Systems Engineer, quickly mastered baramundi and saw the impact. “Automation has been invaluable. We can provision a device with all the required software in one click—what used to take a day or more can now be done unattended, overnight,” he shared. “If we have a user leave the company, baramundi lets us reimage the machine remotely. No shipping it back, no touching it physically—we reset it and it’s ready for the next user. That used to be such a manual process.”
“baramundi was clearly more robust, cost-effective, and the support team blew me away. We started with a proof-of-concept in November. By January, we were fully up and running. The basic implementation only took a few months part-time—and even now, we’re still fi nding new ways baramundi can help us.”
Jay Jordan, IT and Security Manager at CITI
But baramundi‘s value really hit home when two mission-critical incidents struck:
“But the moment that machine hit the network, baramundi picked it up as a known device. We were able to use a baramundi local admin account to reset the password and log in. That’s how we got access and recovered the data.”
“A machine crashed—completely locked up. We didn’t know what had happened, but it was BitLocker-protected, and we couldn’t get in. Turned out, baramundi had already inventoried the recovery key when it swept the device. That let us get in and salvage the data,” Joe said. These high-stakes situations are exactly the kind of moments where baramundi shines—not just as a management platform, but as an overall safety net. “baramundi is always running in the background. It’s not loud. It’s not bloated. You don’t know you need it until you really need it—and then it’s already working behind the scenes. It gives me peace of mind,” Joe said.
Looking Ahead and Supporting a Growing Organization
As the company integrates into a larger enterprise with increasingly complex IT needs, Jay and Joe see potential for broader adoption of baramundi across the Vessco family. With its modular flexibility, automation capabilities, and unmatched visibility into endpoints, baramundi is well-positioned to help IT scale their efforts.
Whether managing infrastructure for an air-gapped environment or enabling secure deployments across a nationwide footprint, CITI sees baramundi not just as a solution for today—but a strategic advantage for whatever comes next.
