TOPdesk is aimed at IT departments and helpdesks that support their employees and colleagues and manage the organization's service processes. A wide range of integrated capabilities makes TOPdesk ideal for both IT and non-IT users and company functions.
In addition to classic help desk functions, TOPdesk covers service management activities such as Orders, Reservations, Facility Service Management, Maintenance, Visitor Notifications, HR and much more. Thanks to its ability to assign specific roles and rights, each department works only with the data that is relevant to them. That eliminates the additional costs and separate licensing and management needs for multiple specialized software packages.
With its Essential, Engaged and Excellent packages, TOPdesk has the right solution for every type of organization, from small businesses to multinationals. All TOPdesk solutions are ITIL standards based, SERVIEW CERTIFIED TOOL and Trust in Cloud certified, 100% web-based and characterized by modern design, user-friendly handling and pragmatic solution approaches.
TOPdesk Essential is ideal for the first step towards professionalizing the helpdesk. TOPdesk Excellent is the most powerful version, which meets the highest ITIL-standard requirements for IT service management. It is possible to start "small" with TOPdesk Essential and later upgrade for more capabilities. Since only the license needs to be exchanged, an upgrade can be made easily at any time.
Since TOPdesk is standards-based , implementation is quick, easy and reliable. Experienced consultants work with customers to implement the solution in the shortest possible time for continuous and efficient operations. Customers can immediately configure settings and make changes themselves without further assistance. They also have full access to a trained support team via telephone or via the web.
For individual customer requirements that go beyond the standard TOPdesk functions, the Technical Solution Engineering department is ready to provide assistance and customized technical solutions.
TOPdesk is an international software company in the field of enterprise service management. Founded in 1993 by two Dutch students in Delft, the Netherlands, TOPdesk today is a worldwide leader in services management solutions with more than 4,500 customers in more than 45 countries. The company manages all aspects of the TOPdesk solution including development, sales, implementation and support in house. The company employs more than 800 people at its headquarters in Delft, and at offices in Tilburg (NL), Kaiserslautern and Augsburg (DE), London and Manchester (UK), Antwerp and Charleroi (BE), Budapest (HU), Copenhagen (DK), Oslo and Lysaker (NO), São Paulo (BR), Orlando (US), Toronto (CA) and Melbourne (AUS).
The Kaiserslautern location was founded in 2004 for the German-speaking market and today has more than 100 employees serving more than 700 customers.