In an era of hybrid work models, the quality of digital workplace experiences has become a critical success factor for employee motivation, satisfaction, and performance. As an HR manager, your challenge is to create a work environment where employees can reach their full potential.

The issue? Even as the digital workplace evolves, IT and HR teams are often still limited by legacy approaches to employee satisfaction. While IT tends to focus on device and network administration, the actual day-to-day experience of end users is frequently overlooked. On the other hand, HR wants to recruit and retain employees who can do productive and satisfying work unhindered by unreliable, frustrating or hard-to-use digital tools.

Digital Employee Experience (DEX) bridges this gap: it allows IT and HR professionals to measure both the performance and stability of devices and the quality of employees’ digital experiences.