Digital Employee Experience for IT Admins
Optimize your IT before problems arise
Proactive IT: Fewer Tickets, More Control
DEX for IT Admins
The role of IT administrators has evolved dramatically in recent years. Remote work, hybrid infrastructures, cloud services, and increasing security demands have made IT management more complex than ever.
Yet one core issue remains: the flood of end user tickets. When systems don’t perform as expected, productivity suffers — and IT support becomes a constant firefighting mission.
This is where Digital Employee Experience (DEX) tools come in:
They enable proactive IT management through real-time data, automated issue detection, and direct end user feedback.
This allows IT teams to identify and resolve problems early — before a ticket is ever created.
The result? More time to focus on security and strategic initiatives.
How Digital Employee Experience Supports IT Admins
Key Benefits of DEX
Proactive shift-left approach
Continuous DEX monitoring detects issues early and cuts troubleshooting time by proactively identifying the root causes of IT issues.
Optimized hardware and software
Gain a data-driven overview of hardware and software behavior to improve performance and efficiency.
Automated issue detection and resolution
Significantly lower support ticket volumes through proactive problem solving.
Incorporate direct end user feedback
Get valuable insights into real-world IT performance by correlating subjective user input with objective device data.
How DEX is Transforming IT Support
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Resources
Discover the latest DEX news
WEBCAST: Insight Digital Employee Experience Management – Spotlight on the End User
Join Andrew Hewitt, Forrester’s Principal Analyst for Digital Employee Experience, and Armin Leinfelder, baramundi’s Head of Product Management, for an insightful session on how integrating a DEX solution with a Unified Endpoint Management (UEM) system can revolutionize your approach to IT management.
IDC-REPORT: How DEX Drives Operational Efficiency and Growth for SMBs
IT infrastructure performance issues can frustrate employees and disrupt workplace culture. This report shows how a strong Digital Employee Experience (DEX) enhances workplace efficiency and drives SMBs growth and competitive advantage.
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