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29. October 2025, Robert Klinger | Digital Employee Experience

AI Meets DEX: How Smart Analytics Make Outlier Devices Visible

How can smart anomaly detection in IT work with modern DEX software?

One thing is certain in companies with hundreds or even thousands of devices: there are plenty of IT issues (e.g., long boot times, app crashes, etc.) – but they all don’t warrant the same amount of – or sometimes even any -- IT support. Conversely, many problems that deserve more IT attention –leading indicators of bigger underlying problems -- go unreported because submitting a ticket is too much effort. So, how can IT teams distinguish an isolated run-of-the-mill incident from a genuine systemic problem?

T…

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29. October 2025, Robert Klinger | Digital Employee Experience

AI Meets DEX: How Smart Analytics Make Outlier Devices Visible

How can smart anomaly detection in IT work with modern DEX software?

One thing is certain in companies with hundreds or even thousands of devices: there are plenty of IT issues (e.g., long boot times, app crashes, etc.) – but they all don’t warrant the same amount of – or sometimes even any -- IT support. Conversely, many problems that deserve more IT attention –leading indicators of bigger underlying problems -- go unreported because submitting a ticket is too much effort. So, how can IT teams distinguish an isolated run-of-the-mill incident from a genuine systemic problem?

T…

Read more

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