Benefits - Customized solutions
The experience of the last few years demonstrates an increasing demand for customized solutions. Software must integrate with existing environments and be easy to expand. Using open interfaces, baramundi Management Suite enables trouble-free interaction with different products.
Helpdesk solutions are used in IT support for internal service consultation, IT service administration and customer support. Using the baramundi Management Suite interface, client data, e.g. the computer configuration, can be used directly in the Helpdesk tool. This means that Support can detect whether a certain PC meets the hardware requirements for the software that is installed or to be installed. The administrator can also prepare complete baramundi jobs, which can be used to install a new client or frequently used software and Support can be given access to the execution.
The helpdesk team can then resolve numerous requests, which it was not previously able to handle, using Helpdesk as a job in the baramundi Management Suite. The result: Problems are resolved quicker and the administrator is relieved of standard tasks because the Support team now deals with them.