Synergy and Automation in UEM

Endpoint Management | Management Suite

Synergy & IT Automation Are the Secret Sauce of UEM

10. September 2020, Avatar of Robert TroupRobert Troup

There’s a tendency to think of IT responsibilities as a running list of discrete tasks – deploy and patch software, enroll and manage mobile devices, inventory hardware and software, etc. While that can be true on a day-to-day level, it does not accurately describe what sysadmins do.

It’s the synergy of a range of sysadmin duties that accomplish broader results including keeping users productive, customers happy, and companies safe from a range of cybersecurity threats. In other words, the “whole is greater than the sum of the parts.”

The modular architecture of our UEM system actually mirrors the tasks and results that sysadmins accomplish. Instead of being a collection of task-specific utilities, the system’s modules work together seamlessly to create a holistic endpoint management solution. Even more, it’s the ability to coordinate and automate those functions that gives IT staffs the ability to manage their networks down to a very granular level and to their organization’s specific preferences and operating policies.

IT automation is the secret sauce that makes that synergy even more valuable. For example, when Coronavirus lockdowns began many companies acquired a bunch (you pick the number) of new laptops and mobile devices to supply users with fully pre-configured systems at home practically overnight. Doing each one manually would take hours or days and be prone to error, especially during the sudden rush to WFH. UEM automation and synergy make a huge difference.

Here are a few other real-world use cases:

  • The automated inventory detects and reports all network devices, configurations and installed apps. You discover that even though the hundreds of WFH laptops that your company just bought were the same model from the same vendor, they use subsystems and drivers from a variety of different developers. Inventory lets you get the right updates to the right systems. 
  • UEM vulnerability management functions show at a glance what needs patching and how quickly by automatically updated CVE lists and color-coded severity ratings to all of your Windows and third-party software. You can also customize a patch deployment job down to each installer’s dialog boxes, then push it to target endpoints when and how you need.
  • WFH users may installed their own business or personal apps that pose a security risk. Inventory and application usage tracking tells you what software is being used on each device, including unlicensed or unapproved software or peripherals. And it does that while maintaining user privacy.
  • VPNs are notoriously unfriendly for carrying out admin tasks. With our UEM approach, a secure lightweight management agent on each endpoint lets you carry out admin tasks – including configuring VPN settings -- without having to deal with a VPN connection.

With its detailed visibility into network endpoints, a UEM system gives you a robust set of tools to handle patch management, OS installs, app deployment and all of the other the day-to-day routines. But it’s the sum of those specific functions, a consistent admin interface, a policy-based approach and automation that produce the greatest returns on your investment in a UEM system. 

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