Sustainable IT: How Digital Employee Experience makes the social factor in ESG measurable
If you want to pursue ESG goals credibly, you need reliable data. While CO₂ emissions or energy consumption are usually clearly quantifiable, the social aspect remains a black box in many ESG strategies. But this is precisely where there is enormous potential for IT and HR managers in SMEs: Digital Employee Experience (DEX) allows the digital working reality of employees to be objectively recorded for the first time - and improved in a targeted manner.
Short & sweet
- Measurable social responsibility: DEX makes the “S” factor in ESG quantifiable through concrete KPIs.
- Holistic sustainable IT: Sustainable IT includes not only environmental aspects, but also digital well-being.
- Data for IT and HR: DEX provides a fact-based decision-making basis for sustainable HR and IT strategies.
Why the Social “S” in ESG Often Remains Invisible
Many organizations are already investing in “Sustainable IT” — energy-efficient devices, green cloud infrastructure, carbon compensation. These are important steps. But they fall short if
they don’t account for the human element.
Sustainable IT isn’t just about power-saving modes. It begins with a fundamental question:
How are employees actually experiencing their digital workplace?
Traditional methods don’t cut it here:
- Surveys are subjective.
- One-on-one interviews don’t scale.
- Gut feeling isn’t a KPI.
DEX solutions fill that gap.
They make the human impact of digital infrastructure measurable:
- How often do systems crash or slow down?
- How much do technical issues affect productivity and morale?
- How unstable is network performance across teams?
These are the metrics ESG reports are often missing — but increasingly expected to provide.
Sustainable IT Requires More Than Just Energy Efficiency
A credible ESG strategy needs to go beyond CO₂ offsets. It must demonstrate that the company takes responsibility — including for the digital work environment of
its people. Why?
Because digital frustration demotivates employees — and eventually drives them away.
With DEX, IT and HR teams gain a shared, data-driven space to respond effectively:
- IT can detect underperforming tools early and act proactively.
- HR can understand how the digital experience affects employee engagement — and design targeted solutions.
Small IT problems, big impact: How you can create an optimal user experience for end users
Learn how to protect your end users from annoying IT problems, unstable network connections and incompatibility issues between different software versions. Our Digital Employee
Experience (DEX) Whitepaper gives you an in-depth insight into the topic.
Download now for free!
DEX: The Catalyst for Meaningful Social Sustainability
Especially for small and mid-sized businesses without large ESG departments, DEX is a game-changer. It automatically delivers the KPIs that auditors, stakeholders, and employees expect
today. And it sheds light on what’s long been invisible:
What does digital work actually feel like — day in and day out?
And the benefits go well beyond compliance:
- Reduced IT support needs through early issue detection
- Stronger employee retention through improved satisfaction
- Enhanced employer brand thanks to fair, functional digital conditions
In short: DEX makes social sustainability tangible, manageable — and reportable.
Conclusion: If You’re Serious About ESG, You Need to Think About DEX
The digital workplace is already a central factor in social sustainability — and it should be as measurable as your CO₂ emissions or energy usage. Digital Employee
Experience makes that possible.
If you’re an HR or IT leader looking to future-proof your organization, it’s time to view DEX as a strategic tool — not just another piece of software.
