How can we help?
We provide the installation files for each release in the baramundi Forum. You can sign up and log in by clicking here. The Forum is your go-to source of bMS information, and installation, usage and troubleshooting tips from our in-house experts and the enthusiastic and very knowledgeable user community.
Once you’re logged into the baramundi Forum you can also access an expanded FAQ and an extensive library of how-to information, articles in our English-language Knowledge Base.
Please note that while there is a large and expanding amount of English language content some Forum posts are in German. You may find that content useful and insightful as it is from our largest and most experienced base of baramundi users in German-speaking countries. You can easily translate German content by using translation tools in your Browser (e.g., DeepL) or by using a translation plug-in for your preferred browser.
Finally, please use the baramundi Feedback portal to submit requests and ideas for bMS enhancements and new features and ideas. Our product management team relies on your suggests to guide and refine our development efforts. In fact, most new features are the direct result of user suggestions and requests.
We announce new features and enhancements in the Product Previews section of the baramundi Forum You’ll also find the English and German versions of the Release Notes for each new or previous versions of bMS in the Downloads section of the baramundi Forum and on the ISO).
You can continue to use your existing licenses as usual. If you are interested in additional modules or want to manage more clients please contact your sales consultant.
In our online help, the tutorial "Update the bMS" guides you step by step through the update of your bMS installation. The tutorial contains general information, notes on the update and a sample checklist.
Please note: Spring and Fall time changes currently happen on different dates in the US and in Europe. DST in the US currently begins on the second Sunday in March and ends on the first Sunday in November. DST in Germany and most other European countries starts on the last Sunday of March and ends on the last Sunday of October. For example, Daylight Savings Time (DST) in 2021 time began on March 14 in the US and on March 28 in Europe. DST in 2021 will end and standard time will resume on November 7 in the US and October 31 in most of Europe. You can also check World Clock apps on your phone or on various websites such as timeanddate.com
Live Remote Access: Once you’re in touch with our support team they may ask you to click on this link to initiate a secure TeamViewer remote support session to clarify any issues quickly and directly and expedite troubleshooting.
Online Ticket Portal: Registered users can open a support ticket in our Online Ticket Portal. You’ll find detailed instructions about which information and log files to have ready to help the support team expedite a solution. While the information will vary based on the bMS module involved (e.g., MSW, Patch Management, MDM, etc.) you’ll generally need to have the following basic information ready:
- Detailed description of the issue.
- Can the issue be reproduced?
- Error message(s) with screenshots if possible.
- baramundi version (upper left corner in the bMC> bMS-Symbol> State> Version).
- How many systems/clients are affected?
- Log files of affected systems or devices
Created and continuously updated by the baramundi support team, the baramundi Knowledge Base (KB) contains detailed instructions, troubleshooting tips and best practices information on using the bMS. You can access the Knowledge Base once you’ve registered and logged into the baramundi Forum. It’s searchable and clearly organized by bMS modules and functions (e.g., Argus Cockpit, bMC, OS-Install, etc.).
Our KB articles include:
- Step-by-step instructions
- Embedded videos
- Tips for error analysis
- Background information
- Links to similar articles, baraDOCS or expert content from related third-parties such as Microsoft.
- Full text search and keywords
You can also:
- Exchange ideas with baramundi and the community using the comment function on the article
- Suggest article topics and improvements to existing content
- Save or forward articles or print them as PDFs
baramundi offers comprehensive certified training courses on all aspects of the baramundi Management Suite.
If an individual workshop tailored to your needs is the better option for you, you can book it through our baramundi consultants. You can find detailed information about the workshops here.
You can subscribe to specific Forum topic areas, Idea threads in the Feedback Portal or specific articles in the Knowledge Base via RSS feed and receives updates when new information is posted:
- In the baramundi Forum just click on a Topic area (e.g., Microsoft Patch News, Newsletter English, etc.) then click ‘Watch Forum.”
- In the Feedback Portal, simply click on the “Follow This Idea” link when viewing a specific Idea thread.
- In the Knowledge Base Click, you can follow a Category by adding it to your RSS Reader (e.g. , in Outlook or a separate app). You also can click on the “Follow” link when viewing a specific Knowledge Base article.
We regularly post news and updates about the bMS, baramundi and IT topics on our website, our blog, in the baramundi Forum and in the baramundi Newsletter.
Company press releases are posted here.
You read our blog articles here.
You can register for, log in and access the baramundi Forum here.
You can subscribe to the baramundi newsletter here.